From everyday device care and Microsoft 365 to security, equipment and on-site help across South Wales.
Ongoing responsibility for the technology we agree to manage
Practical, proactive IT management for the supported technology your business relies on. We monitor devices, review alerts, manage updates, antivirus and web filtering, and provide agreed technical support.
Continuous automated monitoring of supported devices, with alerts reviewed and action taken when required
Contact Shape MSP directly when an agreed technical issue needs attention
Patch checks, failed-update investigation and practical remediation for supported devices
Advice, supply and configuration when laptops, desktops or other equipment need replacing
Practical protection for supported computers
We provide practical protection for supported devices through managed antivirus, web filtering, patch checks and clear advice. Additional security services are scoped according to the business requirement.
Antivirus protection supplied and managed on supported computers
Managed filtering to help reduce access to harmful or inappropriate websites
Failed updates are reviewed and may be forced remotely or resolved onsite
Plain-English advice on accounts, access, equipment and sensible security improvements
Microsoft 365 and business email set up properly
Shape MSP supplies Microsoft 365 licences and helps businesses configure professional email, accounts, shared access and the services people need to work.
Professional email connected to your business domain
Licence supply, account setup and practical administration
New user accounts, shared mailboxes and agreed access configured as the business grows
Help choosing the right plan and resolving agreed Microsoft 365 issues
Backup options scoped around what your business needs
Backup solutions can be supplied through trusted providers according to your business requirements. Scope, retention, monitoring and recovery expectations are agreed before service begins.
Backup services can be sourced through established suppliers
Agree what is protected, how often it runs and how long data is retained
Agree who receives alerts and what action is included when a job fails
Set realistic restoration priorities and responsibilities before they are needed
Automated visibility with practical follow-up
Monitoring tools watch supported systems continuously and generate alerts when something needs attention. We review those alerts, investigate failures and take remote or onsite action according to the agreed service.
Visibility of supported laptop and desktop health through the monitoring platform
Update status is checked rather than assumed, including failed-patch alerts
Alerts are reviewed and appropriate remote or onsite action is considered
Hardware, network or port issues can be investigated onsite when required
Smarter systems for the way your business actually works
This is where Shape stands apart from a conventional MSP. We design practical business applications and workflow automations that connect information, reduce repetitive administration and give your team clearer ways to work.
Find the manual handoffs, duplicate entry and bottlenecks that create avoidable work
Focused tools shaped around your processes instead of forcing a generic platform to fit
Connect everyday systems and automate repetitive steps with appropriate human oversight
Our own application for clearer, faster IT project planning
A professional online presence without another supplier to manage
We help start-ups and established businesses get online with clear, professional websites. We can also purchase and manage your domain, connect business email and look after the technical setup behind it.
Professional websites shaped around your business, customers and goals
Help choosing, purchasing and managing the right domain for your business
Connect your domain to Microsoft 365 and create a professional email setup
One team to call when your website, domain, email or wider IT needs attention
Clear structure and accountable delivery for technology and business-change projects
Shape MSP can provide focused project management consultancy when a business needs more than technical implementation. We help define the outcome, organise the work, coordinate stakeholders and suppliers, track progress and keep decisions visible from discovery through to handover.
Clarify the objective, scope, dependencies, risks, milestones and practical route to delivery.
Create a clear delivery rhythm with decisions, actions, risks, budget and progress visible.
Bring internal teams and external suppliers together around one plan and defined responsibilities.
Maintain momentum through implementation, testing, adoption, documentation and operational handover.
Tell us what is causing problems or what you want to achieve. We will explain how we can help in plain English.